Privacy Policy
Your privacy matters to us. This policy explains how Upsero collects, uses, and safeguards your personal information when you use our services.
Overview
Upsero, Inc. (“Upsero,” “we,” “us,” or “our”) runs the Upsero platform and apps. This Privacy Policy explains how we collect, use, share, and protect your information when you use our websites, apps, and services (the “Services”).
By using our Services, you agree to this Privacy Policy. If you don't agree, please don't use our Services.
Definitions
Here's what some key terms mean:
- Personal Data: Info that identifies you, like your name, email, or payment details.
- Usage Data: Info we collect automatically, like your IP address, browser type, and pages you visit.
- Cookies: Small files stored on your device that help us recognize you and remember your settings.
Information We Collect
Information You Provide
We collect info you give us, including:
- Account Info: Your name, email, password, and profile when you sign up
- Payment Info: Billing address and card details (processed securely by our payment providers)
- Messages: Feedback and questions you send to our support team
- Study Activity: Your answers to practice questions and progress
Information Collected Automatically
When you use our Services, we automatically collect:
- Device Info: Your device type, operating system, and unique identifiers
- Log Data: When you visited, what pages you viewed, and your IP address
- Location: Your general location based on your IP address
- Cookies: We use cookies and similar tools to improve your experience
How We Use Your Information
We use your information to:
Run Our Services
- Provide and improve our learning platform
- Process payments and manage your subscription
- Personalize your learning based on how you're doing
- Answer your questions and provide support
Improve Our Product
- See how people use our Services so we can make them better
- Find and fix technical problems
- Build new features
Contact You
- Send emails about your account and purchases
- Send study reminders (if you want them)
- Share offers and tips (you can opt out anytime)
Stay Safe and Legal
- Follow the law and respond to legal requests
- Enforce our Terms and prevent fraud
- Keep our Services secure
Legal Basis for Processing (GDPR)
For users in Europe (EEA), we process your data based on:
- Contract: We need to process data to provide our services to you
- Legitimate Interest: We have business reasons that don't override your rights
- Consent: You gave us permission (which you can take back anytime)
- Legal Requirement: The law requires us to process certain data
Data Retention
We keep your data only as long as we need it. When deciding how long to keep data, we consider:
- What type of data it is
- Why we collected it
- What the law requires
- Our business needs
If you delete your account, we'll remove or anonymize your data within 90 days, unless we need to keep it for legal reasons.
Data Security
We use strong security measures to protect your data:
- Encryption when data moves and when it's stored
- Secure login systems and access controls
- Regular security testing
- Staff training on data protection
No system is 100% secure. We do our best, but we can't guarantee perfect security.
International Data Transfers
Your data may be processed in countries other than where you live, including the United States. These countries may have different privacy laws.
For data transfers from Europe, we use approved safeguards to keep your data protected.
Your Privacy Rights
Depending on where you live, you may have rights to:
Access and Download
Get a copy of your personal data in a format you can use.
Correction
Fix data that's wrong or incomplete.
Deletion
Ask us to delete your data (with some legal limits).
Restriction
Ask us to limit how we use your data in certain cases.
Objection
Say no to certain uses of your data, like marketing.
Withdraw Consent
Take back permission you gave us anytime.
To use these rights, email us at privacy@upsero.com. We'll respond within 30 days.
Cookies and Tracking
We use cookies for:
- Essential: Required for the site to work (login, security)
- Analytics: Help us see how people use our site
- Preferences: Remember your settings
- Marketing: Show relevant ads (with your consent)
You can control cookies in your browser settings. Turning off some cookies may affect how our site works.
Do Not Track Signals
We don't currently respond to “Do Not Track” browser signals. We'll update this policy if that changes.
Children's Privacy
Our Services are not for children under 13. We don't knowingly collect data from children under 13. If we find out we have, we'll delete it.
Parents: if you think your child gave us personal info, email us at privacy@upsero.com.
California Privacy Rights
California residents have extra rights under the CCPA:
- Know what data we collect and how we use it
- Ask us to delete your data
- Opt out of data sales (we don't sell your data)
- Equal service even if you use these rights
To use these rights, email privacy@upsero.com.
Changes to This Policy
We may update this policy. When we do, we'll post the new version here and update the date at the top. If you keep using our Services after changes, you accept the new policy.
Contact Us
Questions about this policy? Contact us:
Upsero, Inc.
Privacy Team
Email: privacy@upsero.com
In Europe, you can also complain to your local data protection authority.