Cookie Policy
This policy explains how Upsero uses cookies and similar technologies to recognize you when you visit our platform.
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to website owners.
Cookies allow a website to recognize your device and remember information about your visit, such as your preferred language, login status, and other settings. This can make your next visit easier and the site more useful to you.
How Upsero Uses Cookies
We use cookies and similar tracking technologies for several purposes, including:
- Keeping you signed in to your account
- Remembering your preferences and settings
- Understanding how you use our platform
- Improving our services based on usage patterns
- Providing personalized content and study recommendations
- Measuring the effectiveness of our communications
Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the operation of our platform. They enable core functionality such as security, account authentication, and session management. Without these cookies, services you have requested cannot be provided.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_token | Maintains your authenticated session | Session |
| csrf_token | Protects against cross-site request forgery | Session |
| cookie_consent | Stores your cookie preferences | 1 year |
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. This helps us improve our services and identify any issues users may encounter.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| _gat | Google Analytics - throttles request rate | 1 minute |
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your study preferences, theme settings, and other customizations. If you do not allow these cookies, some features may not function properly.
| Cookie Name | Purpose | Duration |
|---|---|---|
| theme | Stores your light/dark mode preference | 1 year |
| study_preferences | Remembers your study session settings | 1 year |
| recently_viewed | Tracks recently accessed exams | 30 days |
Marketing Cookies
These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites. They do not directly store personal information but uniquely identify your browser and device.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel - tracks conversions | 3 months |
| _gcl_au | Google Ads - conversion tracking | 3 months |
Similar Technologies
In addition to cookies, we may use other similar technologies:
Web Beacons
Small graphic images (also known as “pixel tags” or “clear GIFs”) that may be included in our emails or web pages. They help us understand whether you have opened an email or visited a page, and measure engagement with our content.
Local Storage
We use browser local storage to store certain preferences and data locally on your device. This provides faster access to your settings without requiring server requests.
Session Storage
Similar to local storage, but data is cleared when you close your browser tab. We use this for temporary data during your study sessions.
Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control the setting of these cookies, and you should check the third party's website for more information about how they use cookies.
Third-party services we use include:
- Google Analytics: Web analytics service that tracks and reports website traffic
- Stripe: Payment processing with fraud detection capabilities
- Sentry: Error monitoring and performance tracking
- Intercom: Customer support and messaging platform
Managing Your Cookie Preferences
You have several options for managing cookies:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically find these settings in the “Options” or “Preferences” menu of your browser. The following links provide information on how to manage cookies in popular browsers:
Opt-Out Links
You can opt out of certain third-party cookies using the following tools:
- Google Analytics Opt-out Browser Add-on
- Network Advertising Initiative Opt-out
- Digital Advertising Alliance Opt-out
Impact of Disabling Cookies
Please note that if you choose to disable cookies, some features of our platform may not function properly. For example, you may not be able to stay logged in, and your preferences may not be saved between visits.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this page for the latest information on our cookie practices.
Material changes will be indicated by updating the “Last updated” date at the top of this policy.
Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Upsero, Inc.
Email: privacy@upsero.com
For more information about how we handle your personal data, please see our Privacy Policy.