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Questions about your certification journey? We're here to help.
How Can We Help?
General Inquiries
Questions about Upsero, partnerships, or press? Reach out and we'll connect you with the right team.
Technical Support
Having trouble with your account or the app? Include your account email and we'll help you out.
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Frequently Asked Questions
How quickly will I receive a response?
Our support team typically responds within 24 hours during business days. For urgent account issues or technical problems preventing you from studying, we prioritize faster response times. Most users receive a reply within a few hours during weekday business hours.
What information should I include in my support request?
To help us resolve your issue quickly, please include your account email address, the certification exam you're studying for, and a detailed description of your question or issue. For technical problems, screenshots and information about your device and browser are helpful.
Can I request a refund through this contact form?
Yes, you can email us about refund requests. Please include your account email and reason for the refund. If you're eligible for our Pass Guarantee refund, include your exam results and the date you achieved an 85% ReadyScore. We process all refund requests within 5-7 business days.
Do you offer phone support?
Currently, we provide support exclusively through email. This allows our team to thoroughly research your question and provide detailed, accurate responses. Email support also creates a record of your conversation that you can reference later.
I have feedback about the practice questions. How can I share it?
We welcome feedback about our certification practice questions. Email us with the specific question ID or topic, and describe your concern. Whether you've found an error, have a suggestion for improvement, or want to request coverage of additional topics, our content team reviews all feedback to continuously improve our question bank.